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FAQ

Who are we?

Kiddies Arena Limited is Nigeria's favorite online Baby Shop for quality USA & UK sourced products. We source our goods directly from manufacturers and brand owners within the US & UK. You are assured of genuine products. We offer variety of children's needs from infancy to age 18. 

Where are we Located?

We are located at Shop AC 23, AKI CUBE MALL, 3rd Avenue Gwarimpa, Abuja.

I own a store/business and want to buy bulk

Bulk purchases as defined by Kiddies Arena is a transaction in excess of 500 000 Naira and each item must be in multiples. Any transaction total less than this can be completed on our website. For bulk purchase plans, please call our numbers for further details

How can I reach you?

We can be reached at 07055867603, 08023019930.

Message us on WhatsApp - Facebook - Instagram - Contact Form 

Payment

Full prepayment is required on all orders. Our bank details can be found on your online invoice or you may call us to get the details.

Can I pick up my order?

Yes you can pick up your order at our physical store if you reside in Abuja. Pick up at store option is available when checking out on our website.

How do you handle damages

Items reported damaged by customer either by weather, handling or storage will be reviewed on a case by case basis. Generally, compensation will range from 0-30% depending on circumstances. Please report any issue to us promptly within your return window. 

Pricing Policy

Our prices are not stable due to the forex market. We encourage you to keep in touch on our social media handles and our website. We also drop prices on random items. Some of these are unannounced. When the time lapses for each promotion, we will not honour the price any longer.

Warranty

We will occasionally carry products that have manufacturer warranty. To file a warranty claim, you must present us a copy of your original receipt. bank statements, email or chat evidence will not be accepted. We will test your product and follow applicable warranty protocol as necessary. Customers will be responsible for the 2 way delivery cost of the product.